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Neptune Kratom Guarantee


It is our absolute mission to ensure you have a good experience with our products. If for any reason you feel you are dissatisfied with your service, please contact us and we will do our very best to make sure you’re happy.




Orders are typically shipped within 24  hours of each business day, however, this may be longer during large sales, promotions, product releases, and holidays. A business day is considered as Monday through Friday, and do not include public holidays and weekends.


Shipping delivery time varies depending on the method, destination, and shipping provider. Typically, orders can be expected between 3-5 business days depending on chosen shipping service.




After your order has been fulfilled you will receive a confirmation email or sms message with tracking information. Please keep in mind the tracking information typically does not update and will not show any information for up to 24-48 hours until the shipping provider has scanned your package.




If your package is returned to us due to an incorrect or incomplete address, is marked as “unclaimed” or “return to sender”, or has been deemed as undeliverable for any reason by the shipping provider, we will notify you by email or sms message.


Once the package has been delivered back to us we will process a new shipment to the proper address or process a refund. Please see our refund policy for further information on refunds.


Be sure to provide and double check the correct address at checkout. We are not responsible if your order is delivered to the wrong address. If you accidentally order using the wrong address and your order has yet to ship, please contact us immediately so we can cancel or update the shipping information. If the order has already shipped, please submit a package intercept request to the relevant shipping provider for your order immediately.


FedEx Package Intercept:


USPS Package Intercept:




Neptune LLC is not responsible for packages that are damaged, lost, or stolen after the driver confirms delivery of the package. We recommend watching the provided tracking information on the day of delivery to receive the package in-person at the time of delivery.You will receive an email or sms notification when the package has been delivered. If you cannot find your package please due the following:

Check anywhere at the delivery address where the package may have been hidden by the shipping provider.

Check with your neighbors to see if they may have received the package.




While we do try our best, we’re all humans who make mistakes! Do not worry, we will get you taken care of! Please send us a clear and visible image(s) with good lighting showing the incorrect or damaged product along with the full view of the packing slip provided in your order.






In order to qualify for a full refund, product must be returned in a unopened condition. All our products come in heat sealed packaging. The seal must remain unbroken and free of any signs of tampering. We will accommodate full refunds within 30 days of receiving your returned package. Return shipping fees will not be assumed by  We will send a confirmation email once the return is received. From there you can choose whether you want a refund to your card or store credit. Refunds to your card can take 5-7 business days. If you have not received your refund in that time, try contacting your bank. If you choose store credit you will receive a gift card equal to the amount of your full refund. Store credit does not expire.




We’re always here to help. If you have any questions regarding our products, policies or anything else please contact us at We enjoy interacting with our customers so please don’t hesitate!